Hannes Robier is a seasoned expert in User Experience, Customer Experience, Usability, and Service Design with over 15 years of industry experience. He's the driving force behind the World Usability Congress and the UX Trend Report. Hannes founded the youspi GmbH consultancy firm and holds certifications in Customer Experience Management and Usability. He's instrumental in establishing global UX quality standards, teaches at several universities, speaks at conferences, and authored "UX Redefined," a book on usability.