Curated by
Vivian Gomes
,
Chief Design Officer, SHNORH
Chief Design Officer | Human-Centered Design Strategist | Responsible AI Evangelist | Web3 | AI Startup Founder
Course Description
Most AI products today are built to act faster.The next generation will be built to help people think better.
Agentic systems are a phase. Thinking systems are the long game.
Students will achieve an awareness & mindset shift on how AI systems shape judgment, how design choices shift responsibility, to move beyond “just make it agentic” & how to design AI that earns long-term trust.
Target Audience
- Product leaders shipping AI features
- Designers working on AI UX
- Founders building AI-native products
- Strategy leaders navigating AI adoption
- Anyone responsible for decisions, not just output
Course Outcomes
By the end of this course, you will be able to:
- Understand why agentic AI is a transitional phase
- Identify where agentic systems fail in real products
- Learn what “thinking systems” are and how they differ structurally
- Apply new UX and product design lenses to their own AI products
- Avoid common mistakes in AI-native product design
Course Curriculum
Module 1 (15 min)
3 Modules
Module 1: Why Agentic AI Plateaued
- The rise of agents: why they felt inevitable
- The false assumption that users don’t know how to use AI
- Copilot adoption slowdown as a design signal (not a tech failure)
- Execution vs judgment: where value really shifts.
Activity
- Participants list one AI product they use that “does more” but helps them decide less.
Module 2 (20 min)
3 Modules
Module 2: The Cognitive Gap Agents Can’t Cross
- Operational tasks vs interpretive work
- Why guardrails don’t equal intelligence
- When automation increases risk instead of reducing it
- Cognitive overload, not speed, as the modern constraint
Framework Introduced
- The Action–Judgment Divide: What should be automated vs what must stay reflective
Module 3 (20 min)
3 Modules
Module 3: What Thinking Systems Actually Are
- Characteristics of thinking systems
- Long-horizon memory vs short-term context
- Reflection loops and uncertainty modeling
- Asking better questions instead of executing prematurely
Live Walkthrough
- A side-by-side comparison: Agentic flow vs Thinking-system flow
Module 4 (20 min)
3 Modules
Module 4: What Thinking Systems Actually Are
- From dashboards to reflection surfaces
- Designing for pause, not just action
- Showing uncertainty without eroding trust
- Designing when the system should stay silent
Framework Introduced
- Cognitive Safety UX Layers: Alignment, Reflection, Context & Decision support
Module 5 (15 min)
3 Modules
Module 5: (Applying Learning to Your Product) Guided Exercise where Participants map:
- One agentic feature they currently have
- One thinking-system layer they could add
Closing
- Why agents will remain as components
- Why thinking systems become the core
- What to unlearn as AI builders
3 Modules
3 Modules
3 Modules
3 Modules
3 Modules
Instructor
Vivian Gomes
Chief Design Officer, SHNORH
Vivian Gomes is the Co-Founder and CEO of SHNORH, USA internationally well-known Futuristic Design Leader, Innovation Evangelist, Certified IBM Design Thinking Coach, UXQCC Trainer, Certified Adult Education Trainer and Google Sprint Trainer. Vivian is a Board member at UXQCC (Austria) and a UX, Design mentor on Google for Startups, initiating innovation and implementing design within organizations to lead and foster a collaborative environment. He has regularly trained professionals in industries such as fintech, BFSI, retail, oil & gas, smart cities, analytics, data Science, healthcare, eComm, delivery, startups, wearables, AR/VR, AI, voice, engineering and the automotive industry.
PhD Computer Science
Former Lead Data Scientist, Tech Corp
Author, Modern Data Science practice
Connect with me through
Frequently Asked Questions
Q.
What experience do I need?
Ans.
This is an intermediate-level course, and requires basic knowledge of certain UX practices, techniques, and methodologies. We recommend checking out our HCD course if you are new to User Experience Design.
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Where do the classes take place?
Ans.
This is an online cohort based class, Attendees will be sent an invite to a Microsoft teams group where the classes will be held.
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How are assignments and assessments submitted?
Ans.
Trainers will determine the format of assignments and assessments, which may include one-on-one online evaluations and group projects. All work must be submitted by specified deadlines.
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Additional Information
What's Included
- Consulting sessions with trainers.
- Access to our AADS LinkedIn community.
- Exclusive mentor network.
- Relevant AI fundamentals.
- Quarterly invite-only seminars.
Prerequisites
Certification
You’ll earn a program completion certificate accredited by University of Design, San Francisco, CA USA, when you successfully earn a grade of B (3.0) or higher in this program.
Accredited by
